You may cancel your order at any time before dispatch, but you must request this in writing, explaining why you want to cancel your order. A cancellation/restocking fee of up to 30% and a fee based on any adverse movement of the underlying metal price may apply.

Please note the right to cancel under the Distance Selling regulations does not apply because the goods we supply depend on fluctuations in the financial market and are therefore exempt from the right to cancel.

Unfortunately, all purchases are non-refundable and non-exchangeable unless otherwise agreed upon by us. Please see our terms and conditions page for full details.

Our prices are very competitive with the market and fluctuate according to the gold rate twice a day, Monday to Friday. Unfortunately, our prices are not negotiable.

We deal in very high-value products, and it is all written in our terms. There is a lot of identity theft, and this procedure protects our customers from that and delivers jewellery to the right owner. Once you have given all the documents, you will not be asked again in the future. Please see our terms and conditions page for full details.

If we have confirmed that your refund has been processed, then please allow two to four working days to get the money back into your account.

Yes, we do ear piercings. If you are looking for a baby ear piercing, the baby must be older than 6 months.